FAQ’s : frequently asked question

Please check that your email adress is right.
Retype your password, by being vigilant to capitalization, punctuation and numbers.
If you still can not login, click on forgot my password.
Enter you email adress. We will send you an email to reset your password.
Be careful, the mail can land in your inboe or in your spams.

We accept the CB card, Visa and MasterCard. All the payment are secure to allow you to make your purchase serenely whitout risk of leaking bank details.

If your are not satisfed with your purchase, you can return it to us within 14 days of receiving your order according to the legal deadline.
We only refund items purchased from our online store www.akashi.fr. For our branded products purchased from retailers, please contact them directly.
Please note that we refund new items, still in their original packaging and undamaged. The delivery being offered, the expenses of returns will be with your load.
For defective items, we refer you to our terms of sale.
Refunds are processed within 10 business days of receiving your package. Refunds will be made to your original payment method.

Return procedure
1/ Log in to your account.
2/ Select the "Product return" tab.
3/ Select the items to be returned and specify the reason for the return.
4/ Our after-sales service will study your request and will give you your return number in the next few days.
5/ Once you have received the return number, write it on the envelope of your package.
6/ Go to your nearest post office and drop off the package. We recommend that you always ask for a proof of deposit.

At Akashi, delivery is free with no minimum purchase*.

You can follow your order by logging into your account. Once connected, click on "my order history and details". You will find the status of your order :

The tracking status of your order indicates that it has been delivred to ypou but you have not received anything by hand / signed ? Check your mailbox or your neighbor's house, our deliveryman may have left the package in your absence. If not, please contact the carrier for more information.

We cannot change or cancel an order once it has been shipped. We cannot change or cancel an order once it has been shipped. If this is not the case, please contact our customer service as soon as possible so that they can make the change.

We can indeed change your delivery address only if your package has not yet been shipped. Please contact our customer service as soon as possible so that they can make the change